Patient Management & Loyalty

• Survey: 60 percent of tech-savvy consumers say wearables lead to a healthier lifestyle (6/2/17)
• Five key findings from patient focus group. 1) “Value” means having a patient/provider relationship in which the physician shows respect, interest, care and compassion, and is accessible and responsive. 2) Patients want physicians who acknowledge them as individuals, are open and honest and are good listeners. 3) Patients value relationships with their entire treatment team. 4) The provider-patient relationship has an important impact on health care outcomes, affecting key areas such as adherence and decisions about treatment options. 5)Both direct and indirect costs play a key role in decision making and need to be incorporated into communications between providers and patients. (5/2017)

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