Information Technology

Customer Relationship Management

• How hospitals can use cloud-based CRM to make population health a reality (8/15/17)
• Geisinger: Customer relationship management tech forms the backbone of personalized healthcare (2/23/17)

Healthcare Data Interoperability

• Using both Direct and FHIR standards could improve data exchange. Experts from HL7 and DirectTrust say hospitals can benefit from combining the two interoperability specs. (8/14/17)
• Top 5 Challenges to Achieving Healthcare Interoperability (8/14/17)
• Carequality Interoperability Framework Adopters

Patient Generated Data

• NHS healthcare organization Salford Royal uses Validic to integrate patient-generated health data into EHR (3/1/17)

Social Determinants of Health

• San Mateo County Health System incorporated social determinants of health into its patient records to reduce ‘epistrophic’ events among its vulnerable population. (8/14/17)

See Managing Health Playbook

See Managing Health Enabling Technology examples