Difference between revisions of "Consumer Experience"
From PatientRecovery
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'''Initiatives''' | '''Initiatives''' | ||
| − | Customer Relations Management (CRM) - understanding consumer preferences | + | * Customer Relations Management (CRM) - understanding consumer preferences |
| − | Consumer Outreach Programs | + | * Consumer Outreach Programs |
| − | Consumer Diagnostic Services | + | * Consumer Diagnostic Services |
| − | Convenient Access – Frictionless, Online Scheduling, same day appointments | + | * Convenient Access – Frictionless, Online Scheduling, same day appointments |
| − | Call Center | + | * Call Center |
| − | Convenient Services (One-stop Medical Services, Urgent Care, services locations) | + | * Convenient Services (One-stop Medical Services, Urgent Care, services locations) |
| − | Virtual Service (Telehealth, e-Visits, Text Messaging | + | * Virtual Service (Telehealth, e-Visits, Text Messaging |
| − | Customer Surveys | + | * Customer Surveys |
Back to [[Essentials For Managing Both Health and Health Care|Essentials]] | Back to [[Essentials For Managing Both Health and Health Care|Essentials]] | ||
Revision as of 15:25, 8 August 2018
Consumer Experience – with the healthcare system
Objectives
- Patient Acquisition – via marketing and accessibility
- Patient Engagement – to improve health behavior
- Brand Advocate – Net Promoter Score
- Retention – as a patient
Initiatives
- Customer Relations Management (CRM) - understanding consumer preferences
- Consumer Outreach Programs
- Consumer Diagnostic Services
- Convenient Access – Frictionless, Online Scheduling, same day appointments
- Call Center
- Convenient Services (One-stop Medical Services, Urgent Care, services locations)
- Virtual Service (Telehealth, e-Visits, Text Messaging
- Customer Surveys
Back to Essentials
